The new rules concerning the protection of your personal data are a fact!
They protect your privacy and give you more control over your personal data. Discover our new policy by clicking on the link below.
How do we deal with your personal data?
For an optimal use of our services, we collect some personal data such as your name, email address, mobile phone number, delivery address. Jansenholland.com is responsible for processing this data and undertakes to respect the requirements of the privacy legislation.
We collect only personal data which are justified in the context of our activities and our interaction with you and take appropriate security measures to protect this data. You may at any time consult, change, or delete your personal data.
What personal information is collected and how?
We collect the personally identifiable information you send us when you create your profile, or contact customer services to create an account for you. In addition, there are data that are collected automatically when using our services: data on the devices you use to connect with us, information about your orders and refunds, information about your surfing and clicking behaviour on our website/application and payment information.
The purposes for which personal data are collected?
At Jansenholland.com., we use personal information in order to manage the accounts of our customers, orders, returns and refunds, to send promotional emails, when there is, given you permission for analysis, to improve the customer experience and the content of our website as well as possible to the needs of our customers.
We also make use of profiling: by combining various data we can personalize our offering so that it suits your interests and search history and we can let you enjoy our loyalty program. It shows us different analysis and better communicate with you.
The cases in which and with whom personal data is shared?
How is your personal information protected and secured?
At Jansenholland.com we take appropriate security measures to protect your personal data against unintentional changes, accidental loss, or unlawful removal or any form of unlawful treatment.
How long is my personal information stored?
Your registered data be kept as long as you are a customer of Jansenholland.com. Nevertheless, if you were to decide to delete your account, please know that we will keep your data in the context of very specific regulatory obligations (VAT, guarantee, etc.). As well as guest-customer a purchase agreement as you connect via Jansenholland.com, your data will be kept only for delivery, possibly returns and invoicing.
How do I manage or delete my personal data?
Via ' my account ', you have access to all your personal data and you can also change. Here, for example, you can customize your email preferences. At any time you can decide to no longer share your personal information, delete, or to look through a request to our customer service.
The online store of Jansenholland.com part of Jansen-Naninck B.V. (227 Engelseweg
5705 AE in Helmond.) under Chamber of Commerce number: 17014889 (hereinafter referred to as "Jansenholland.com") and on any agreement that is made through its site www.Jansenholland.com. Vat number can be found on the invoice.
Jansenholland.com is committed to the privacy and security of our customers, including you, to protect. Therefore, we fully understand and respect the importance of data protection and security on the internet.
We believe that you should be both informed as competent when it comes to the way in which we intend to treat your information and use. Consequently, this communication clarified:
However, we have done our best to make things as clear as possible to explain. Since this explanation may not be perfect, we are always ready to any questions, comments or suggestions regarding this communication. If you would like to speak with us, please just contact our Customer service team.
Our general principles on data
Everything we do with respect to your information falls under the following overarching principles: data
How do we collect information about you?
At each of your interactions with Jansenholland.com enables us to collect information on three possible ways:
1. when looking at the information provided directly to us
When you register on Jansenholland.com to become a customer or buy our products every time you visit Jansenholland.com, or communicate with us, you may choose to voluntarily provide certain information to us by, for example, text boxes fill in or click on active buttons on our website, such as ' add to Cart '. All of this information requires a direct action from you at that time so that we could receive.
2. When you give us permission to obtain this information from other accounts
3. When our systems information or collect data while you our Web sites or apps, or when you are using Web sites or apps with Jansenholland.com
Every time you have a website, an app or any other internet service, there are certain information automatically created and registered by the IT systems needed to that site, app or service to manage. The same is true when you visit our websites, apps and services. For example:
o (b) in addition, the type of device you use to access Jansenholland.com and the settings on that device us provide information on your device, including about what type of device this is, what specifically at you, what operating system you are using, what the settings of your device are and why there is a crash happened. The information we receive depends on the type of device you use and the settings. For example, there are different types of information depending on whether you use a Mac or pc, or an iPhone or Android phone. The manufacturer of your device or the provider of your operating system will be able to provide more details about the information your unit to us.
What information do we collect about you, why we collect this information and what do we do with it?
We must answer this question before we look at the details.
We collect information that before the AVG (2016/679 the European Regulation of 27 april 2016-GENERAL DATA PROTECTION REGIME) was known as:
o "personally identifiable" information (which means it can be used to identify you specifically); or
o "non-personally identifiable" information (which means it relates to you but cannot be used to identify you specifically, d.w.z. pseudonymous information such as your unique customer number Jansenholland.com).
The easiest way to get the specific information we collect about you, explain, is by looking at each interaction point that you might need with Jansenholland.com, because we collect different information at different points in your user or customers with Jansenholland.com. This interaction points include:
o Register at Jansenholland.com.;
o Log on to Jansenholland.com. After the registration;
o Surfing on our site;
o Make a purchase at jansenholland.com (d.w.z. Add to your shopping basket, check-out and complete a purchase);
o Contact the jansenholland.com Customer service department, either in connection with an order, or for any other reason;
o Use the social media channels of jansenholland.com;
o Click on jansenholland.com-banners, hyperlinks or plug-ins.
Below explains what information we collect on each of these interaction points, together with the confirmation of (a) or you directly provide to us, this information that we collect with your consent or that our technical systems is collected:
o Register on Jansenholland.comJansenholland.com : to place an order with jansenholland.com, you must create an account with us and become a customer or you choose to register for one time there as a guest. It is not possible to jansenholland.com to place an order without a customer or guest customer. If you want to create an account and customer would be, or just want to place an order as a guest customer you will need to provide us with at least the following information:
When you create an account and register with us, jansenholland.com that will save data as long as you are a customer, so that we can use to identify you based on your profile, jansenholland.com-to all systems to operate (such as delivery systems), to allow you to place an order to purchase products from jansenholland.com, in order to prevent fraud and to give you a personal and relevant experience to offer at jansenholland.com.
o Sign in to jansenholland.com: Once registered, you should, when you try to log on, your e-mail address and password to re-enter. These are linked to the updated data of the same type as those that are associated with your account to confirm your identity and to enable you at Jansenholland.com to place an order to purchase products from jansenholland.com.
Because you during an order always logged into Jansenholland.com, a cookie on your machine you will identify and all non-personally identifiable usage information and log information record and link it to your account.
o Buy at Jansenholland.com: In order to purchase products from Jansenholland.com, you need to go as follows:
o Contact the Jansenholland.com Customer service department: If you, any reason, to contact our Customer service Department (for example, when you ask a question via the contact form or when you communicate with us via Live Chat), regardless of which of the available communication channels you used to contact us, we will register the contact and all applicable information related to the collection and then contact:
o Use of or interaction with the social media channels by Jansenholland.com: while you use or interact with one of our social media channels (like Facebook), we can certain data about your activities on those social media channels-such as the frequency of your visits-collection, storage, and retention. For example, if you use the Facebook "like" button to indicate that you are one of our pages on app's, or if you tag one of your social media contacts or links to content that you post, we will register this information. All content you on any of our social media channels or add is considered data. We will this content and any other information you provide when you insert or add to one of our collect, register and use social media channels (including all information requiring those social media channels have permission given to this to share with us or that your user settings on these sites is allowed). Finally, any additional personal information you provide when you use a certain social media channel or a particular app used, explained in the terms and conditions for that app.
How may we use your information?
We collect all of this information from you for various purposes and want you to understand this. These purposes apply everywhere Jansenholland.com do business, both inside and outside the EU. A number of specific use for specific data is already described in detail above. However, we must often use many different types of information or data collectively so that Jansenholland.com could be operational and will be able to provide its services to you. This more fundamental objectives include the collective use of your information:
o To ensure that content from our site is presented to you as effectively as possible and to allow you to use the interactive features of our service, when you choose to do so, for example by you more customized services and a personal experience to offer on jansenholland.com, including through language specific profile pages, updates, content, news, opinion and/or recommendations that are of interest to you.
o To set up your account and manage so you can place orders, so that we can deliver our products and services to you, so that we can make sure that the items that you order you end up (and delivered on time!) so we can communicate about your orders and your account so that we can follow up potential problems and trends and able to personalize our support to provide you with a better experience – this has in fact covers the details of our online retail. It comes to anything to do with placing the products on the website so that you can browse them and then can order, so that we can deliver this to you and any questions. This is the basis of the success of Jansenholland.com and will make you look good in the articles you have chosen with us!
o To ensure that our customers are real people and that we are being paid for the goods we send-for example by personal information to use or to disclose personal information to a credit reference or fraud prevention Office, to confirm your identity and appropriate anti-fraud checks. Such a credit reference or fraud prevention agency can keep track of that information, but please note that there are no formal credit check is performed and that your credit rating will be unaffected.
o To keep you informed of our latest products, news and special offers. If you have registered with us and have chosen to receive our marketing communications, we will keep you informed of our future sales through daily or weekly email and push notifications. You will also get the opportunity to receive such communications from us. Examples of such communications include: (1) welcome-and communications-that commitment to inform you about the way you Jansenholland.com, new features, etc. to use; (2) announcements about future or ongoing sales. These messages are sent to you based on your profile information and the notification preferences that are selected by you with respect to your account. If you are one of these preferences, including unsubscribing to our mailing list, wish to change your settings, please keep up to date or contact our Customer service team.
o In order to send announcements about the availability of services, security and other problems with the functioning of jansenholland.com you can/will receive announcements, even when you log off for our mailing list, because these usually contain important information about your account and about the safety or the services that we should bring you up to date. For this reason you may not be able to opt out of the service releases. (for example, if you order has been canceled you will receive a message to twice as of yet to finalize your order, so that you accidentally have canceled your order or that it timed out during your order. When you wish to do nothing you can this mailing if not sent/received.)
o To you customized Jansenholland.com-specific banners and ads when you surf on other websites (Digital Marketing called Retargeting), we use various digital marketing networks, ad-exchanges and Ad technologies such as Web beacons, pixels, ad tags, cookies and mobile identification codes and are the banners and ads that you see, based on your previous use of Jansenholland.com (for example, your Jansenholland.com-search history, the content you read on Jansenholland.com, etc.) or on Jansenholland.com-banners or ads you have previously clicked.
o To possible polls, surveys, analyses and research on how our site is used, opinions of members, tips on what we could do better etc. These polls, surveys, analyses and studies can be performed by Jansenholland.com or by third parties. Jansenholland.com or these third parties may subsequently contact you via email about your participation, unless you have opted out of receiving email messages. We can enable third parties to offer incentives for participating in polls, surveys, analyses or investigations and to verify your contact information. For this we will, if necessary, your contact information and other personally identifiable information to provide to the party to which we have entrusted responsibility for offering such incentives.
o In order to improve the products and services of Jansenholland.com and to develop new products, used and saves Jansenholland.com statistical information and log information of the site to possible points on which we can further our services improve, to identify.
Transfer of your data
We carry your data just about to other countries as we know for sure that this the appropriate precautions for this data.
The information we collect from you may be transferred to and stored at, a destination outside the European economic area (EEA). They can also be processed by staff operating outside the EEA who work for Jansenholland.com or employed for one of our suppliers. Such processing may, for example, are required to process your order, to process your payment information or to provide support services.
Unfortunately, the transmission of information via the internet is not 100% secure. We will do our best to protect your personal data, but can the security of the data that are sent to our site cannot guarantee; each transmission is done at your own risk. Once we have received your information, we will use strict procedures and security measures to prevent unauthorized access as far as possible.
Transfer of legal ownership of your user account in Jansenholland.com and similar websites and applications.
How we share the information we collect?
We are aware that your information entrusted to Jansenholland.com and not to any other company. To be able to carry out our activities, however, we must work together with a number of parties who are experts in their respective fields – after all, we are good at what we do, but we are not be good at everything! We are very careful who we share your information, but it is important to understand when such information is shared and why this is happening. This is explained in this chapter. The exceptional cases in which we may share your information, include:
o We share your information internally within Jansen-Naninck B.V., or where Jansenholland.com belongs where it is necessary for our business operationsJansenholland.com : as mentioned above, is not just one company but she is part of Jansen-Naninck B.V.. It may therefore be necessary that we pass your information to Jansen-Naninck B.V. to Jansenholland.com run and the services. Because we are part of the same company, are subject to the requirements described in this notice, also for Jansenholland.com.
o We may share your information with our key external service providers when this is necessary for our business operations: Just like any other large international company Jansenholland.com, is dependent on a number of external companies to a range of essential services, products and applications that enable us to deliver the services. These include, for example, companies that assist us in the collection and packing orders, performing deliveries, supporting our customers, conducting checks on fraud protection and credit risk limits, the supporting our IT systems, our security guarding, our marketing, check if we do what we need to do, or make sure we correct accounts. We can not do everything myself and our cooperation with experts in various fields allows us our services to you in the quickest and most efficient way to improve. Each of the outside companies that we work with, is selected by us on the basis of their ability to provide what we need for our required specifications, including their ability to sensitive data (such as your personal data) in a secure and appropriate way to process. Each of these external companies has a contract with us in which our expectations and requirements in dealing with your information clearly and that them fully responsible for meeting those expectations and requirements. Only on this basis, we may disclose your personal information to such third parties that have a specific and individual should have access to your information to facilitate our services, on our behalf, some strategic tasks to perform. They may only use this information in accordance with our instructions, not to disclose or use it for other purposes. We are confident that we can entrust your information to these third party service providers.
o We may share your information when we request must conform to a legal: to do business in all countries in which we carry out activities, Jansenholland.com working with a number of regulators and other law enforcement agencies in each of those countries. Although this doesn't happen often (hopefully), some of which require our legal regulators or authorities to share your information with them on the basis of a court order or subpoena, or as a result of any other legal procedure. If we are required to disclose or share your personal information to comply with any legal obligation, we will share your information if we determine that the disclosure is reasonably necessary to our obligation. This being said, we can dispute such claims when we, in our sole discretion, believe that these requests, overly vague or insufficiently substantiated. We'll also try to notify you of legal requirements for your data when this we believe is appropriate, unless this is prohibited by law or court order, or when the application of an emergency.
o We may share your information with other external partners when we have your permission to do this: Jansenholland.com works with a number of other partners, although they are not critical for our business, your experience with Jansenholland.com and your use of the services in our opinion. This includes our marketing partners and social media partners (such as Facebook or instagram, if you opted to land your Jansenhol account to these services to link or to publish your activity on Jansenholland.com) as well as third parties in order to provide you to establish incentives to take part in competitions, offers, polls, surveys, analysis or research. We believe only in a cooperation with companies which we feel they are suitable for Jansenholland.com and its customers and that provide added value to our services. Only on this basis can we decide to your personal data to such parties. The latter are required to use the information only in front of Jansenholland.com in accordance with our instructions and not to disclose or use it for other purposes. We trust that we can entrust your information to these third party service providers.
o We can remotely share your information if we consider a business transaction: we are always looking for ways to make our position stronger and more effective. As a result, we sometimes consider certain business transactions, such as a merger, acquisition, bankruptcy, dissolution, reorganization or similar transaction or procedure. If we consider such a transaction, it can lead to the transfer of your information but only to the assessment of that transaction or of this procedure. In the event that sells or buys any business or assets, Jansenholland.com or Jansenholland.com or if the majority of its assets are acquired by a third party, the personal information gathered from our customers is one of the transferred assets are .
How we use your information
We will not sell your information without your consent to any party outside Jansenholland.com and Jansen-Naninck B.V.:
We will make your personally identifiable information-including your name, address, email address or credit card details-not sell to any third party, with the exception of intercompany transactions as described above (see chapter ' Transfer of legal ownership of your user account within the company and the subsidiary Jansenholland.com '). We believe that it is absolutely necessary to get your confidence and rewarding.
We will not share your information with an outside advertiser or ad networks:
We show currently no third party advertisements on our website and, even if that were the case, we would not grant permission for sharing your personally identifiable information with third party advertisers or ad networks.
How long we keep your information?
In the above explanation, we tried to be as specific as possible about how long we keep your information. Generally, however, we retain the information you provide for as long as your account exists, or when this is necessary to provide the services to you, or (in the case of any contacts with our Customer service team) as long as it takes to just support for reporting and trend analysis.
If required to do so by law or if it is reasonably necessary to comply with regulatory requirements, to resolve disputes, fraud and abuse to prevent or to enforce our terms and conditions, we may provide certain information, if necessary, also save for a limited period of time, even after you have closed your account or when it is no longer needed in order to deliver the services to you.
Your options and choices
We wish that you simple and meaningful choices about your information. Although we work hard behind the scenes to protect you and your data at all times, we aim also to to give you tools to ensure the privacy and the security of your data.
With respect to your information that is in our possession and recognizing that it is your choice to provide your personally identifiable information to us, we commit ourselves to offer you the opportunity to do the following:
o You can personalize the information that you have provided to Jansenholland.com, check by contacting our Customer service team or via the following e-mail address or address. Our security procedures mean that we present a photo ID, including your email address and possibly your address, ask before we disclose information.
o You can also contact the same way the personal information stored in your profile that is managed by Jansenholland.com, at any time, to modify, correct or delete them. Keep in mind, however, that if you through social media channels of Jansenholland.com information with others have shared, this information can remain visible even after you have deleted the information from your own account.
o You can your permission granted to Jansenholland.com for the collection and processing of the information you provide at any time revoke or change. You can do this through your account settings. You can access your account settings by signing in and clicking on ' my account '.
o You can also close your account through your account settings. If you close your account (s), we will deactivate it and make all reasonable efforts to delete information from closed accounts, usually within 30 days of closing the account, except as set forth in this notice. However, we may retain archived copies of your data when it is required by law or for legitimate business purposes (including to tackle fraud and spam). Keep in mind, however, that if you through social media channels of Jansenholland.com information with others have shared, this information can remain visible even after you have deleted the information from your own account.
o You can at any time opt out of our marketing communications. You can do this through your account settings by receiving newsletters off. Or by clicking on the unsubscribe button in the email message that you receive from us, or by contacting our Customer Service team. Once you do this, we work with your profile to ensure that you receive no further marketing emails. Please note that it may take a few days before this fact is in all of our systems updated and that you might need will receive a limited number of emails from us while we process your request. Please also note that to keep you from time to time still will receive bulletins (see chapter ' how we may use your information ').
o You can at any time request a copy of your personal data that is stored in our systems. If you wish, please contact our Customer Care team that can help you with your request. We do not charge you for this, but may still have some questions to confirm your identity before we provide you any information.
The device or the software you are using, can you possibly provide choices to access Jansenholland.com the browser you're using, for example, you can allow cookies or other types of local data storage to manage, or your mobile device can give you the choice location or other information whether or not to share with us and inform you about the way in which this happens. [In particular, if you are not in favour of online ads, we suggest you to learn more about the browser setting Do Not Track.] For more information about these choices, see your device, or contact your software vendor.
Protection of your security
We always try to ensure that your information is protected. Once we receive your information, we use different safety functions and procedures, taking into account the standards which apply in our branch, to the personal information you provide to protect and prevent unauthorized access to that information . For example:
o We offer a secure "https"-access to the transactional areas of the Jansenholland.com websites.
o Access to Jansenholland.com with your own profile is password protected, and sensitive data (such as credit card information) that are exchanged between your Web browser and the Jansenholland.com services are protected by SSL encryption. To further protect your credit card, we store any details of the security code (or CCV code) you need to enter in order to complete an order with your credit card. These are fully shielded and for Jansenholland.com not clear.
o To all the data you store on our servers, protect, we check regularly our system for possible vulnerabilities and attacks and we carry self penetration tests on those systems to identify potential improvements. Although we will do our best to protect your personal information, there are also a number of things that you can use to help. You can keep your account safe by a strong password that contains only characters other than letters. We also recommend that you not use the same password for all your online accounts or for most of them. Because emails, instant messaging and similar means of communication not always encrypted, we recommend that no confidential information in this way to communicate. When you lose your password or for any other reason you can no longer log in to your account we will run through a checklist of questions to verify your identity in order to verify that you are the person to whom the account through a number of questions. (for example, address information, and e-mail address) We will then generate a temporary password for you which you can change in your account.
Both the information you provide to us if the information we collect is managed by Jansenholland.com, in accordance with the application of the Netherlands law of 6 July 2000 to 25 may 2018 and data protection in accordance with the General Regulation on the protection of privacy and the processing of personal data, (AVG) and any other applicable laws after May 25, 2018.
We always like to hear from our customers (especially if you believe that we have not met your expectations). If you have any questions or feedback about this statement or if you wish us to stop processing your information, please do not hesitate to contact a member of our Customer service department who will answer all your questions with pleasure. You can contact the Customer Service Department via the following channels:
o Through the Jansenholland.com website (under contact via the contact form ")
o Via email for the attention of customerservice@Jansenholland.com, stating your e-mail address, name, first name, address and a copy of your ID,
o By writing to:
T.a.v. data protection
5705 AE Helmond
Changes to this policy
This page was last updated on May 24, 2018.